Case studyCode / Web / Apps

ProgKids

Automated Ticket Management

A real-time notification system built with .NET 8 that automates support ticket and sales lead management. It monitors Google Sheets, sends formatted Mattermost notifications, exposes REST API endpoints, and supports bidirectional workflow updates.

.NET 8AutomationGoogle SheetsMattermostREST APITicketsCRM

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Overview

Featured case study

The ProgKids notification system automates support ticket and sales lead movement around the tools the team already uses. Built with .NET 8, it monitors Google Sheets, sends formatted Mattermost notifications, exposes REST API endpoints, and supports bidirectional updates so operations can move faster without replacing the team's workflow.

Project snapshot

Year2025

Client typePortfolio project

Services

.NET automation service

Ticket workflow integration

Notification formatting

REST API design

Tech stack

.NET 8AutomationGoogle SheetsMattermostREST APITicketsCRM

What we built

Product pieces that make the experience work.

Google Sheets monitoring

The service watches spreadsheet activity and turns updates into operational events.

Mattermost notifications

Formatted notifications make ticket and lead changes visible to the right team channels.

REST API endpoints

API endpoints support integration and workflow control from external tools.

Bidirectional updates

Workflow changes can move between systems instead of staying trapped in one tool.

Code / Experience / Visuals

Three angles behind the work.

Code

The engineering work connects google sheets monitoring, mattermost notifications, and rest api endpoints, using .NET 8, Automation, Google Sheets, and Mattermost to keep the product usable, maintainable, and ready for real operations.

Experience

The UX and business value come from reducing friction around google sheets monitoring, mattermost notifications, and rest api endpoints, so teams and customers can move through the workflow with less explanation.

Visuals

The interface direction keeps the product dark, polished, and readable, with visual hierarchy that helps complex workflows feel lighter and easier to scan.

Challenge

The challenge was turning automated ticket management into a dependable product while keeping google sheets monitoring, mattermost notifications, and rest api endpoints practical for repeated real-world use.

Solution

TomoDev delivered .NET automation service, Ticket workflow integration, and Notification formatting, then shaped the result around google sheets monitoring, mattermost notifications, and rest api endpoints so the project reads clearly from first view to final action.

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