Case studyCode / Web / Apps

Fiat Analytics

Customer Feedback & Analytics Platform

A customer feedback and analytics platform for FIAT Algeria. It captures real-time customer satisfaction, visualizes feedback analytics, tracks reports, and sends automated WhatsApp summaries for management review.

DashboardAnalyticsCustomer FeedbackWhatsApp ReportsSatisfaction TrackingAdmin Platform

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Overview

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The FIAT Algeria feedback platform turns customer satisfaction capture into a clearer management workflow. It combines real-time feedback collection, analytics dashboards, report tracking, and automated WhatsApp summaries so management can review satisfaction signals without manually gathering scattered updates.

Project snapshot

Year2025

Client typePortfolio project

Services

Feedback platform UX

Analytics dashboard design

Report workflow planning

WhatsApp automation flow

Tech stack

DashboardAnalyticsCustomer FeedbackWhatsApp ReportsSatisfaction TrackingAdmin Platform

What we built

Product pieces that make the experience work.

Satisfaction capture

Feedback flows collect real-time customer satisfaction data for operational review.

Analytics dashboards

Management views visualize satisfaction, reports, and key feedback trends.

Report tracking

Reports are structured so teams can review and monitor customer feedback activity.

WhatsApp summaries

Automated WhatsApp summaries keep management updated without manual report assembly.

Code / Experience / Visuals

Three angles behind the work.

Code

The engineering work connects satisfaction capture, analytics dashboards, and report tracking, using Dashboard, Analytics, Customer Feedback, and WhatsApp Reports to keep the product usable, maintainable, and ready for real operations.

Experience

The UX and business value come from reducing friction around satisfaction capture, analytics dashboards, and report tracking, so teams and customers can move through the workflow with less explanation.

Visuals

The interface direction keeps the product dark, polished, and readable, with visual hierarchy that helps complex workflows feel lighter and easier to scan.

Challenge

The challenge was turning customer feedback & analytics platform into a dependable product while keeping satisfaction capture, analytics dashboards, and report tracking practical for repeated real-world use.

Solution

TomoDev delivered Feedback platform UX, Analytics dashboard design, and Report workflow planning, then shaped the result around satisfaction capture, analytics dashboards, and report tracking so the project reads clearly from first view to final action.

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